Terms of Service

This website at sutcliffeph.shop is operated by SUTCLIFFE PLUMBING & HEATING (SOUTH WEST) LIMITED("we", "us"), Company No. 05114243, registered at 218b Whitchurch Road, Tavistock, Devon, United Kingdom, PL19 9DQ. By browsing or purchasing, you confirm you are at least 18 years old and able to enter a contract.

We sell physical travel accessories only — packing organisers, pouches, wallets and related carry-on items. We do not sell tickets, travel bookings, insurance, services, installations or any regulated product. We aim to describe products and their dimensions accurately, but sizes, capacities and colours are approximate and shown as a guide. Always confirm current airline cabin and liquid rules before you travel.

All prices are listed in US dollars (USD) and include applicable VAT where shown. Shipping is calculated at checkout. We may update prices at any time, but changes do not affect orders already confirmed. Payment is taken at checkout through a third-party, PCI-compliant payment provider; your order is a contract only once we send an order confirmation.

After you place an order you will receive an acknowledgement. We may decline or cancel an order — for example if an item is out of stock, a price was listed in error, or we suspect fraud — and will refund any payment taken in full.

Delivery is covered by our Shipping & Delivery Policy, and your rights to return items and receive refunds are set out in our Refund & Return Policy. Both policies form part of these terms.

You agree not to misuse the site, attempt to interfere with its security, or use it for unlawful purposes. All site content, images and text are owned by us or our licensors and may not be copied without permission.

We provide the store with reasonable care and skill. To the extent permitted by law, we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or your statutory consumer rights.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer, you may also have rights under the local laws of your country of residence.

Questions about these terms can be sent to support@sutcliffeph.shop or by post to the registered address below.