Shipping & Delivery

We ship internationally from the United Kingdom. Some remote destinations may be unavailable or subject to longer transit times; available options and costs are confirmed at checkout before payment.

Prices are shown in US dollars (USD). For deliveries outside the United Kingdom, the destination country may charge import duties, taxes or customs fees. These are set by local authorities, are the responsibility of the recipient, and are not included in the product or shipping price. Parcels are not marked as gifts and are declared at their retail value.

Estimated delivery windows are not guaranteed and may be affected by carrier delays, weather or customs processing. If your tracking has not updated for 7 business days, or a parcel is marked delivered but not received, contact us at support@sutcliffeph.shop and we will open an enquiry with the carrier and help resolve it.

Please inspect your order on arrival. If an item arrives damaged, faulty or incorrect, email support@sutcliffeph.shopwithin 14 days with your order number and a photo, and we will arrange a replacement or refund at no cost to you. See our Refund & Return Policy for full details.

If a parcel is returned to us as undeliverable (for example, an incomplete address or an uncollected parcel), we will contact you to arrange re-delivery. Re-delivery may incur an additional shipping charge. Where re-delivery is not possible, we will refund the product value less the original outbound shipping cost.