Privacy Policy

This website is operated by SUTCLIFFE PLUMBING & HEATING (SOUTH WEST) LIMITED (Company No. 05114243), registered at 218b Whitchurch Road, Tavistock, Devon, United Kingdom, PL19 9DQ. We are the data controller for personal data collected through sutcliffeph.shop. You can reach us at support@sutcliffeph.shop.

• Order details — name, shipping and billing address, email, and phone number you provide at checkout.
• Payment information — card payments are processed by our third-party payment provider. We do not store full card numbers on our servers.
• Communications — messages you send us through the contact or bulk-order forms.
• Usage data — basic device and analytics information, and cookies needed to run the cart and checkout.

• To process, ship and support your orders.
• To respond to enquiries and provide customer service.
• To prevent fraud and keep the store secure.
• To meet our legal, tax and accounting obligations.
• To send service emails about your order, and — only with your consent — occasional updates.

We process your data to perform our contract with you (fulfilling orders), to comply with legal obligations, for our legitimate interests in running and securing the store, and on the basis of your consent for optional marketing. Our lawful basis can be withdrawn at any time where it relies on consent.

We share data only with service providers who help us operate the store — payment processors, shipping carriers, and IT and analytics providers — and only as needed to deliver your order or run the site. We do not sell your personal information. We may disclose data where required by law.

Some providers may process data outside your country. Where they do, we rely on appropriate safeguards such as standard contractual clauses. We keep order records for as long as needed to provide the service and to meet legal and tax requirements, then delete or anonymise them.

Depending on where you live, you may have the right to access, correct, delete or port your data, to object to or restrict certain processing, and to withdraw consent. Under the CCPA, California residents may request access to or deletion of their personal information and can opt out of any sale of personal information — we do not sell personal information. To exercise any right, email support@sutcliffeph.shop and we will respond within the time required by law.

We use essential cookies to operate the cart and checkout, and limited analytics cookies to understand how the store is used. You can control cookies through your browser settings; blocking essential cookies may stop the checkout from working.

For any privacy question or request, email support@sutcliffeph.shop or write to us at the registered address below.