Privacy Policy

1. Who we are (Data Controller)

The data controller for this website is SUTCLIFFE PLUMBING & HEATING (SOUTH WEST) LIMITED, trading as Sutcliffeph, a company registered in England & Wales under company number 05114243, with its registered office at 218b Whitchurch Road, Tavistock, Devon, United Kingdom, PL19 9DQ. You can contact us about privacy at support@sutcliffeph.shop.

2. What data we collect

• Order & account data: name, billing and shipping address, email address and phone number.
• Payment data: processed by our third-party payment providers. We do not store full card numbers on our servers.
• Communications: messages you send us via our contact or bulk-order forms, and our replies.
• Technical data: IP address, browser type and basic usage information collected through cookies and similar technologies.

3. How and why we use your data

We process personal data to:

• process and deliver your orders and handle returns or refunds (to perform our contract with you);
• respond to enquiries and provide customer support (our legitimate interests);
• prevent fraud and keep the store secure (our legitimate interests and legal obligations);
• comply with tax, accounting and other legal requirements (legal obligation);
• send marketing emails only where you have opted in (consent), which you can withdraw at any time.

4. Payment processing

Card and wallet payments are handled by PCI-DSS compliant payment processors. When you pay, the relevant payment details are submitted directly to the processor, who acts as an independent controller of that data under its own privacy policy. We receive confirmation of payment and limited details needed to fulfil and account for your order.

5. Who we share data with

• payment providers, to take payment;
• shipping and fulfilment carriers, to deliver your order;
• IT, hosting and analytics providers who support the website;
• professional advisers and authorities where required by law.

We do not sell your personal data.

6. Cookies

We use essential cookies to operate the cart and checkout, and may use analytics cookies to understand how the store is used. You can control cookies through your browser settings; disabling essential cookies may affect how the store works.

7. International transfers

As we ship worldwide, some service providers may process your data outside the UK or EEA. Where this happens, we rely on appropriate safeguards such as adequacy decisions or standard contractual clauses.

8. Data retention

We keep order and transaction records for as long as needed to fulfil the order and to meet legal, tax and accounting obligations (generally up to six years). Marketing data is kept until you unsubscribe.

9. Your rights (UK/EU GDPR)

If you are in the UK or EEA, you have the right to:

• access a copy of your personal data;
• request correction of inaccurate data;
• request erasure of your data in certain circumstances;
• object to or restrict certain processing;
• data portability; and
• withdraw consent at any time where processing is based on consent.

To exercise any of these rights, email support@sutcliffeph.shop. You also have the right to complain to the UK Information Commissioner's Office (ICO) or your local data-protection authority.

10. Your rights (California / CCPA)

If you are a California resident, you have the right to know what personal information we collect and how it is used, to request deletion of your personal information, and to not be discriminated against for exercising these rights. We do not sell personal information as defined by the CCPA. To make a request, contact us at support@sutcliffeph.shop.

11. Children

Our store is intended for adults. We do not knowingly collect personal data from children under 16. If you believe a child has provided us data, contact us and we will delete it.

12. Changes & contact

We may update this policy from time to time; the date above shows the latest revision. For any privacy question or request, contact SUTCLIFFE PLUMBING & HEATING (SOUTH WEST) LIMITED at support@sutcliffeph.shop or +44 7463632599.