Frequently asked questions
Quick answers on payment, shipping, returns and our products. Still stuck? Our team is happy to help.
Orders & payment
What currency are prices in?+
All prices and shipping charges are shown in US dollars (USD). Your bank may convert to your local currency at its own rate.
Which payment methods do you accept?+
Checkout supports major debit and credit cards and common digital wallets through our secure payment providers. Card details are handled by the payment processor and are never stored on our servers.
Is my payment secure?+
Yes. Payments are processed by PCI-DSS compliant providers over an encrypted connection.
Shipping & delivery
Where do you ship from and to?+
We ship worldwide from the United Kingdom with tracked delivery.
How much is shipping?+
A flat tracked rate applies to most orders and is shown at checkout. Delivery is free on orders over $55.00.
Will I pay customs or duties?+
Orders outside the UK may attract import duties or taxes set by your country. These are not included in our prices and are the recipient's responsibility.
Returns & products
What is your return window?+
You can return unused items in their original packaging within 14 days of delivery. Some hygiene or sealed items (such as sleep masks and refillable bottle kits) cannot be returned once opened.
Are your sizes guaranteed to meet airline rules?+
No. We publish dimensions and capacities as a guide. Cabin and liquid limits vary by airline and airport, so always check the current rules before you travel.
Do you sell flights, hotels or travel services?+
No. We are a retailer of physical travel-organisation accessories only. We do not sell flights, hotels, tours, visas, insurance or travel-agency services.
Can't find your answer?
Contact our team