Frequently asked questions

All prices are shown in US dollars (USD). Your bank may convert to your local currency at its own rate.

Card payments are handled securely at checkout by a PCI-compliant payment provider. We never see or store your full card number.

Contact us as soon as possible. We can usually amend or cancel before an order is dispatched.

Orders are dispatched within 1–2 business days. Standard delivery is then an estimated 5–10 business days depending on destination.

Yes. Available destinations and costs are shown at checkout. Import duties or taxes may apply and are the recipient's responsibility.

You will receive a tracking number by email once your parcel is collected by the carrier.

You can return most unused items within 14 days of delivery. Hygiene items must be unused and in their original sealed packaging.

Sizes, capacities and weights are approximate and provided as a guide. Always check current airline cabin and liquid rules before travelling.

Email us within 14 days with a photo and your order number and we will arrange a free replacement or refund.